Mercure Sucks Customer Reviews and Feedback

From Everything.Sucks

Mercure is a midscale hotel brand specialized in traditional hotels managed by committed hoteliers, and owned by Accor. Created in 1973 in France, the brand was acquired by Accor in 1975. Mercure manages 810 hotels in 63 countries.

A former employee said this on Indeed "Shifts are regularly 3pm-11.30pm and then back on duty at 7am the next morning. Holiday tends to be denied when it is requested. Staff are reminded that they are lucky to have a job and you can wave goodbye to any decent time off over Christmas, it is also minimum wage. Avoid Mercure".

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Front Office Executive (Former Employee) says

"Grand Mercure Roxy Hotel is located in Singapore. An accor Hotel basically very nice hotel and colleague. I learned a lot from my pass work experience."

Spa Trainer supervsior (Former Employee) says

"Tốt nhất các bạn nên cân nhắc khi vào làm việc bộ phận spa. Vì bạn phải căng não làm việc với 1 quản lý không có tâm và chẳng có tầm."

Cozinheiro (Former Employee) says

"Jornada de trabalho puxada, onde os funcionários não possuem horário de trabalho pré estabelecido. Cons: Não paga horas extras, não paga o dissidio coletivo aos funcionários, após demissão. não oferece cursos de aprimoramento profissional.."

Building Technician (Former Employee) says

"a typical day at work:"

Bartender (Former Employee) says

"A empresa foi boa no seu início, onde os funcionários eram mais valorizados, agora a opção é pela mão de obra barata, em detrimento da qualidade Cons: localizado em um bairro de difícil acesso"

Demi Chef (Former Employee) says

"check and order food Cons: long hour"

Assistant Executive Housekeeper (Former Employee) says

"The hotel itself was old building and need to do a lot to maintain the hotel clean and functional. Especially when heavy rain outside inside the hotel also raining even in guest room ;-(. Cons: Hotel was old and to much to do."

Concierge/Bellman/Belldriver (Former Employee) says

"kerja di sini sebenarnya nyaman.. nyaman dengan sesama pekerja level bawahan sih.. di ruangan loker karyawan lumayan bersih.. kamar mandi nya shower bukan gayung lagi.. kalo jam kerja sesuai peraturan DISNAKER 8 jam per hari.. tapi di sini bisa sampai 12 jam per hari bahkan lebih.. Cons: parkiran nya kurang memadai.. lift nya masih lift tempo doeloe.."

trainee (Former Employee) says

"There was a gud working environmet.nee to do alot of overtime but i was ok with that no problm..the staff and boses were very frank and frndly over there."

Room Attendant (Former Employee) says

"I have new experience and good memomy with this hotel."

Former Employee - Anonymous Employee says

"I worked at Mercure Hotels full-time Cons: Doesn’t follow any Mercure brand standards. Owners haven’t got a clue about running hotels and absolutely no manager support."

Former Employee - Supervisor says

"I worked at Mercure Hotels full-time Cons: You will be treated like an animal"

Former Employee - Front Desk Receptionist says

"I worked at Mercure Hotels full-time for less than a year Cons: The worst working environment you can ever experience. Extremely rude and mentally not healthy manager and owners"

Former Employee - Night Manager says

"I worked at Mercure Hotels full-time for more than a year Cons: low wage...low staffing....no meals included...no bonuses...huge turnover"

Current Employee - Anonymous Employee says

"I have been working at Mercure Hotels full-time for less than a year Cons: Workinh thwfe is noth worthy"

Former Employee - Anonymous Employee says

"I worked at Mercure Hotels part-time Cons: Absolutely no idea how to look after guests and employees. Many borderline illegal practices."

Chef says

"I worked at Mercure Hotels for more than a year Cons: There is much more that I could say but, briefly, in my opinion/ experience... -You don't get to take breaks yet still get break time out of your hours. This means a loss of potentially thousands of pounds for the employees. Yet when people came in to make sure rules were being followed management asked staff members to lie and say they were able to take breaks. -Expected to work until workplace is clean yet no overtime is paid, even if this overtime is a result of a member of staff walking out, which happens frequently. -Wages are very low but the job is unnecessarily difficult, with it being understaffed and very busy constantly. -As part of every employee contract staff food is supposed to be served however it rarely is and if certain chefs were asked they would sware, become quite aggressive and act as though it is unreasonable to ask for food on a (what could be) 12 to 18-hour shift. -Profits focused company. -Poor quality food for extortionately high prices. -Very bad management. I went into this job fairly naive with it being my first job and I was completely taken advantage of. I was offered a promotion that I took but over the two years that I worked there, I was never offered a pay rise for my extra work and commitment. It's clear that people went in with passion but its soon taken from them."

says

"I worked at Mercure Hotels Cons: Strict Uniform - Touches wrist, skirt, heels Strict Hair regulations - None on face, bun, Expected to not have toilet breaks Expected to work overtime without pay Management repeatedly treat staff like slaves"

says

"I have been working at Mercure Hotels Cons: Lack of training, short of staff, poor salary and work hours"

Current Employee - Anonymous Employee says

"I have been working at Mercure Hotels full-time Cons: Small hotel (45 rooms) neglected and in dire need of refurbishment. Little room to improve state of hotel due to strict company guidelines. No formal training. GM under qualified and doesn't care for staff wellbeing. Culture of "work 16 hours without a break of we will find someone else to'"

Ma S says

"Their program doesn't allow you to use accor points for hotel booking until you choose the higher amount. For instance, you find a room at X hotel for $100 per night, and you are expecting that you can use your points to make the booking, however, after reaching the payment section, it appears that you can't use your points until you upgrade/choose the higher amount, which is almost double $190 per night for the same room and same hotel. They are trying to make it justifiable to choose for the higher amount and use your points, which provide free cancellation, or breakfast, but I am not gonna pay $90 + taxes for a breakfast at 3.5 starts hotel. What the heck...I also don't want breakfast. Besides, you cannot use all your points at once. You are only allowed to use 2000/4000/6000/ and so on. So if you have 5,900 points then good luck, you can only use 4000 points. This is really the weirdest and most scammable loyalty program."

Sam White says

"sofitel Heathrow terminal 5 covid package I recently took advantage of the overnight Sofitel hotel accomodation deal that included a covid test by another company with a desk in the hotel lobby under the name HALO even though Sofitel under their disclaimer insist HALO are an independent 3rd party the Sofitel front desk staff handle the covid test kits and are well versed in the procedure assisting customers like me arriving at check in for the test. the test kits are sent to a lab for overnight analysis with the results expected early in the morning to enable people to travel with a covid result and printable certificate to download if required to show authorities. due to an error in the lab the test had to be rerun which resulted in my receiving the covid result at 2pm. my 11am flight was therefore cancelled and I lost 1000.00 sterling as the ticket was non refundable as well as holiday accomodation booked and extras including the hotel package 199.00 and travel to and from Heathrow from home the whole experience was abysmal and left a bad taste in one's mouth other distraught passengers in the lobby included 2 women who missed their Christmas flight and holiday to Tenerife as well as a couple travelling to Zagreb. the hotel sent us an apology but neglected to offer any kind of recompense or refund. I was contemplating boarding the flight and hoping the covid all clear result would get emailed before I landed in Africa but transiting thru Belgium would also mean covid isolation on returning to these shores not to mention 2 weeks quarantine on arrival in Gambia without producing a covid clear certificate. for anyone contemplating the Sofitel hotel test package be warned of the inherent danger involved both financially and mental well-being"

Neil Mcguigan says

"Disappointing to see you policy for Covid 19 cancellation is not flexible . Booked a hotel at Bordeaux airport in 2020, which I now don't need though do need a one night stay in Bergerac instead , can't believe a group your size can not accommodate a change of hotel from one ibis style to another ibis style . Very disappointing and very poor service. All other travel companies during covid have shown compassion , flexibility and the desire to support there customers. We will definitely not be using your group ever again ."

Sanjiv Harduwar says

"The site will not accept a hyphen in my email address. Accor is a global brand and your website in this regard is disappointing. Had to use a secondary email to be able to book."

HELEN says

"Very frustrating site. Have to enter dates and destination several times in a row. SEE RATES button in choose your room area doesn't give you the pricing until you go back to the original hotel site. grrr"

MB says

"Absolute disgrace. Booked a hotel and due to Covid needed to cancel. I had chosen the flexible option which allowed me to cancel three days in advance and they took the money from my account.Fine so far.I cancelled fully nine days before I was due to arrive at the hotel, it is now eleven days and still no money returned to me. I telephoned customer service (an oxymoron) by all accounts they have to contact the hotel directly who then will contact me!!!! (Still waiting) Nowhere on the site or in the App does this information appear. I have been a customer for years and have a loyalty card (worthless). Poor beyond belief. Do not book with these charlatans."

Happy Mum! says

"As a single mom and main financial care taker of my father, we plan our vacations way in advance, and save up for them. I booked a stay with ibis Styles London Excel January 2020 for our short stay in July 2020 for EUR 834,83. I always book through Booking.com - this time, I thought, let me book directly with the hotel so they don’t have to pay commission and I’ve stayed there previously. During July, London went on lockdown, the borders were closed. The hotel was closed, borders closed, flights cancelled, travel stopped. I contacted the hotel who were, beyond rude and not cooperative that the borders had been closed due to COVID. I made a reasonable proposal to either move our stay to next year, or refund our stay so we can return when we are able to after the borders are open. They refused. Behaved unreasonably and utterly abused their power as a hotel chain. I can do nothing! As a single mother, main provider, I was responsible in my planning. However, I failed in placing my trust in Accor hotels to be ethical and a genuine hospitality company. Accor has gravely abused their power, a major hospitality chain claiming to be in the hospitality business while leaving their customers outside in the cold with no regard to them as people. They refused to refund me, while they were unable to deliver services to accommodate my stay. They are in breach of their own contract, they refuse to cater to their customers and do the right thing. I, myself, have worked 10 years in different hotel chains, never ever have I experienced a company this unethical, and a brand that would abuse its power to this extend towards their customers. I would be ashamed of being the CEO or CFO of this company. You are responsible for robbing thousands of people from precious family time, and finances they have worked hard for, saved for and you just steal them to make your bonus."

Ciaran Brooks says

"the price guarantee is a joke. Both times I've tried they have denied and the rate has miraculously changed on the competitor's website after making the request. Cannot trust them. Oh well, I'll just book somewhere else."

josh says

"If you are a frequent traveller Accor is a totally uesless program compared to hyatt, hilton or marriott. IN march of this year DURING COVID peakin the my reward points points expired . they did not extend points then. amazing !! Also very few real benefits to elite members. one year expiry of points is also the worst i have seen in any program. Why give your business to a ocmpany who doesnt care about you"

Camilo Jiménez says

"The room was good but I don't understand why I cannot leave my baggage for a couple of hours, I cannot see the relationship with Covid. Thanks to that I couldn't enjoy my day in the City, terrible service"

cwash says

"its alright.... better than having to use other sites but yeah that doesn't mean its great"

stan cutcliffe says

"Overall I have found I is staff at hotels to be helpful and the rooms up to expectations. But let down by the booking app spent 6hrs on and off trying to cancel a room booking which no doubt I’ll be charged for. It the site seems to think I’m a robot when I try to cancel the room. Tried on a phone laptop and tablet. Then tried to register a complaint via there website I cant get past the mandatory field boxes which were blank so I would be guessing as to what this was"

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